Quality control and warranty
Four inspection stages and batch traceability stop problems before they leave the factory. Warranty terms are per model on each product page.
Four inspection stages
Incoming inspection
Key materials sampled by lot against specification, appearance and fit dimensions.
In-process inspection
First-article approval plus floor patrols, with 100% check at critical stations.
Final inspection
Full checklist on function, appearance, accessories and labelling.
Outgoing inspection
Sampled to the agreed AQL, verifying shipping marks, quantity and packing integrity.
Inspection items and the AQL level are confirmed in writing before mass production. Nothing ships below the agreed standard.
Routine test items
- Dimensions and critical tolerances
- Appearance: colour difference, scratches, print adhesion
- Function and performance figures
- Endurance and ageing tests
- Safety and hipot testing to the target market standard
- Package drop and simulated transport
Batch traceability
- Finished goods carry a production batch code, and key components record their incoming lot.
- A retained sample is kept for every order until that batch’s warranty expires.
- Inspection records are archived with the order and retrievable by batch.
Third-party inspection
SGS, BV, Intertek, your own inspector or an agent you appoint are all welcome. Inspection standards and gauges are agreed before mass production; if an inspection fails we correct and re-inspect at no extra charge.
Warranty terms
How a claim is handled
Report
Send model, batch code, quantity and photos or a video.
Acknowledgement
Acknowledged with a first reading.
Analysis
Root cause analysis; we may ask for the units back to reproduce it.
Remedy
Replacement, repair or credit, as agreed.
Prevention
Corrective and preventive action reported back so the same issue does not recur.
Frequently asked questions
Yes. A final inspection report with sampling results and photos accompanies each shipment, and independent laboratory test reports can be arranged to the standard your market requires.
From the bill of lading date by default. If you need it to start at arrival or at invoice date, note it in the contract and we will align.
Sampling at the agreed AQL level with 100% check on critical functions. If an out-of-spec defect rate appears after arrival, it is handled through the claim process with freight on us.
Write the inspection standard into the contract
Tell us your test items and AQL requirement, and we confirm them line by line before quoting and scheduling production.